1. What are the steps for ordering a bath tub?
The first step is to place the order on our site, by choosing the model, desired dimensions, positions of the taps, etc.
Once the order saved, you will receive within 48 hours, a technical plan which you will submit when returning the mail.
Once your plan is validated, the production of your order is launched, it will then take 5 weeks for production.
Once your product is manufactured and ready for shipping, you will receive an email with information about your order.
2. Are siphons provided?
Yes, the siphon is included.
3. What kind of siphon will I get?
You will receive a horizontal siphon. If you prefer a vertical one, you could ask.
4. What is the cost of transportation ?
Transportation is free in Europe.
5. Is my order insured against breakage ?
Of course, your order benefits from insurance against breakage. It is important to appropriately control the product in presence of the carrier.
6. Is my bath tub guaranteed?
Yes, you benefit of a 5 years guarantee by Solid Surface.